Is there no accountability at all in this company? Isn't it the duty of the customer service/professionalism to know their products and know that I would NOT get an annual fee? Why would that be on me, when im calling in to ask what their policy is.
I explained to the new agent, to pull up the audio recording instead because he assured me many times what I explained. He advised if I did get charged a fee, I can call back and get re-imbursed since he made a note on my file and there's an audio recording! Well no suprise, new agent and the note stated that he advised me that my card is different than the other no fee card. I told him if there is a fee, I would cancel the card now so I don't get charged the fee because there are MUCH MUCH better reward cards out there and better customer service and its not worth the annual fee since there are no bonuses or any other perks offered for this card anymore. The agent was very confused on whether or not there would be a fee but after problem solving and speaking with his supervisor he advised there would NOT be a fee. And on top of that running their own fraud scheme since their agents have 0 accountability when the voice is recorded! I called in 3 weeks before my annual fee was up to verify there wouldn't be an annual fee of $120. They are terrible at disputing charges and dealing with fraud.
I been a customer of capital one world elite (black card) for over 10 years and easily have spent over 6 figures.